Play Smart.
Responsible Gaming at 23baj
At 23baj, we believe that gambling should always be a form of entertainment — never a source of stress, debt, or harm. Our responsible gaming framework gives every Bangladeshi player the tools, knowledge, and support needed to stay in control at all times.
Gambling Is Entertainment — Keep It That Way
23baj is built for Bangladeshi players who enjoy the thrill of cricket betting, live casino games, and slots as a pastime. We take our responsibility seriously: every feature on our platform is designed with player welfare at its core, not just profit.
Problem gambling affects individuals, families, and communities. Recognising the signs early and having the right tools available makes a real difference. That is why 23baj provides a full suite of responsible gaming controls — free of charge, always accessible, and effective immediately when activated.
Whether you are a casual player placing small wagers on BPL matches or someone who enjoys daily slot sessions, these tools are here for you. No judgment. No delays. Just support when you need it.
Platform-Wide Commitment: 23baj will never send promotional communications to a player who has activated a self-exclusion or time-out. Your decision to step back is respected immediately and completely.
Signs That Gambling May Be Becoming a Problem
- Spending more money or time gambling than you originally intended
- Chasing losses — placing bigger bets to recover what you have lost
- Gambling with money set aside for essential expenses (rent, food, bills)
- Feeling restless, irritable, or anxious when you are not gambling
- Lying to family members or friends about how much you gamble
- Borrowing money — from friends, family, or through loans — to fund gambling
- Neglecting work, study, or family responsibilities because of gambling
- Using gambling as a way to escape stress, anxiety, or difficult emotions
If you recognise two or more of the signs above in your own behaviour, we encourage you to use the responsible gaming tools below or contact our support team immediately at [email protected]. Help is available right now.
Responsible Gaming Tools Available on 23baj
Every tool listed below is available to all registered players at no cost. Activate any of them instantly through your account settings or by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your 23baj account. Once your chosen limit is reached, no further deposits — via bKash, Nagad, Rocket, or Upay — will be accepted until the period resets. Limits take effect immediately when lowered; increases require a 7-day cooling-off period to prevent impulsive decisions.
Session Time Limits
Define the maximum time you want to spend on the platform in a single session. When your session limit is reached, 23baj will display a clear notification and log you out automatically. This tool is particularly useful for players who find it difficult to stop once a session begins.
Time-Out (Cool-Off Period)
Take a short break from 23baj without permanently closing your account. Time-out periods are available from 24 hours up to 6 weeks. During a time-out, your account is inaccessible for deposits and play. You will not receive any promotional messages during this period. The time-out cannot be reversed early once set.
Self-Exclusion
Self-exclusion is a longer-term option for players who need a more significant break. Choose a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. Your account will be blocked immediately, your balance will be returned to your registered payment method, and all marketing communications will be suspended for the duration.
Loss Limits
Set a ceiling on how much you are willing to lose in a given day, week, or month. Once your loss limit is reached, 23baj will prevent further wagers until the period resets. Like deposit limits, reductions take effect immediately while increases carry a mandatory 7-day review window before coming into force.
Reality Checks
Enable periodic on-screen reminders that show you exactly how long you have been playing and how much you have wagered or won in that session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes — giving you a clear, factual snapshot of your session to help you make informed decisions about whether to continue.
How to Activate Your Responsible Gaming Controls
Activating any of the tools above is straightforward and takes less than two minutes. There are two ways to set up your responsible gaming preferences on 23baj:
Via Your Account Settings: Log in to your 23baj account, navigate to "Account Settings", then select the "Responsible Gaming" tab. From there you can configure deposit limits, loss limits, session time limits, reality checks, and time-out periods directly.
Via Customer Support: Contact our support team at [email protected] and request the specific tool you need. For self-exclusion requests, our team processes them immediately — 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
Response Time Guarantee: All self-exclusion and time-out requests submitted by email are actioned within 1 hour during normal operating hours (Bangladesh Standard Time, UTC+6). Urgent requests are treated as the highest priority.
Ask Yourself These Questions
If you answer "yes" to three or more of the following questions, we strongly encourage you to use our responsible gaming tools or speak with a support agent today.
Have you ever spent more money gambling on 23baj than you originally planned for that session?
Have you ever felt the urge to return to 23baj the next day to win back money you lost the previous day?
Have you ever placed bets using money that was meant for household expenses, bills, or essential needs?
Has a family member, friend, or colleague ever expressed concern about how much time or money you spend gambling?
Do you find yourself thinking about gambling frequently, even when you are at work, school, or with family?
Have you ever felt anxious, irritable, or depressed after losing a bet, or unusually elated after winning one?
Have you ever borrowed money — from any source — specifically to fund your gambling activity?
Built-In Protection at Every Level
Beyond the player-controlled tools, 23baj operates a set of platform-level safeguards that run automatically to protect every user on the platform.
Mandatory Age Verification (21+)
Every account on 23baj must pass a mandatory age verification check before any deposits or bets are accepted. Players under 21 years of age are not permitted to register or play. Our verification process uses government-issued identity documents and is completed as part of the first-withdrawal KYC check. Any account found to belong to a player under 21 is immediately closed and all funds are returned.
Anti-Money-Laundering Monitoring
23baj operates an automated transaction monitoring system that flags unusual deposit or withdrawal patterns for manual review. This system protects players whose accounts may have been compromised and ensures that the platform is not misused for financial crime. All flagged accounts are reviewed by a qualified team member before any action is taken.
Behavioural Pattern Analysis
Our platform monitors gameplay and transaction patterns for indicators of problem gambling — such as sharp increases in wager size, frequent late-night sessions, or a pattern of chasing losses. When these patterns are detected, the system triggers a well-being check that prompts the player to review their responsible gaming settings or speak with a support agent.
Marketing Communication Controls
Players can opt out of all promotional emails and SMS messages at any time through their account settings. Players who have activated a time-out or self-exclusion are automatically removed from all marketing lists for the full duration of their exclusion period. 23baj never sends bonus or promotional offers to players who have indicated they want a break.
Secure Account Access Controls
23baj supports two-factor authentication (2FA) for all accounts to prevent unauthorised access. Automatic session timeouts log out inactive users after a defined period, and all login activity is logged and reviewable by the account holder. If you suspect your account has been accessed without your consent, contact [email protected] immediately for an emergency account lock.
Trained Responsible Gaming Support Staff
Our customer support team receives dedicated training in responsible gaming best practices and problem gambling awareness. Every support agent knows how to handle sensitive disclosures with care and confidentiality. If you contact us about a gambling concern, you will always be met with empathy, not judgment — and directed to the most appropriate tools or external resources immediately.
You Are Not Alone — Help Is Available
If you feel that gambling is negatively affecting your life, speaking to a professional can make a real difference. The following types of support are available for players based in Bangladesh and beyond.
Talk to a Counsellor
Mental health and addiction counselling services are available in major Bangladeshi cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. A trained counsellor can help you develop strategies for managing gambling urges without judgment. Ask your GP or local health centre for a referral.
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of people who share their experience, strength, and hope with each other so that they may solve their common problem and help others recover from a gambling problem. GA groups operate online and in several South Asian communities. Contact their international network for the nearest available meeting or online session.
23baj Support Team
Our own support team is available 24 hours a day, 7 days a week. Email us at [email protected] with the subject line "Responsible Gaming Help" and a trained agent will respond within one hour during Bangladesh Standard Time (UTC+6) business hours. Your enquiry will be handled with complete confidentiality.
A Note on Financial Risk
Gambling always involves financial risk. There is no system, strategy, or bet type that guarantees a profit. Never gamble with money you cannot afford to lose. Never take out a loan — including through mobile banking services like bKash or Nagad — for the purpose of funding gambling activity. If you have accumulated debt as a result of gambling, seeking professional financial advice alongside gambling support is strongly recommended.
Ready to Set Your Limits or Explore the Platform Safely?
If you are comfortable with your gaming habits and want to continue enjoying 23baj responsibly, explore our games below. If you need support, our team is one email away at [email protected].